deco - Notice history

All systems operational

hosting-kubernets - Operational

100% - uptime
Aug 2024 · 99.98%Sep · 99.99%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

hosting-denodeploy - Operational

admin - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

VTEX - Operational

Third Party: Amazon Web Services (AWS) → AWS ec2-sa-east-1 - Operational

Third Party: Cloudflare → Cloudflare Sites and Services → API - Operational

Third Party: Cloudflare → Cloudflare Sites and Services → CDN/Cache - Operational

Third Party: Cloudflare → Cloudflare Sites and Services → DNS Root Servers - Operational

Third Party: Cloudflare → Cloudflare Sites and Services → SSL Certificate Provisioning - Operational

Third Party: Cloudflare → Cloudflare Sites and Services → Workers - Operational

Third Party: Fly.io → AWS s3-sa-east-1 - Operational

Third Party: Fly.io → Application Hosting → GRU - São Paulo, Brazil - Operational

Third Party: Github → Actions - Operational

Third Party: Github → API Requests - Operational

Third Party: Github → Git Operations - Operational

Third Party: Github → Pull Requests - Operational

Third Party: Github → Webhooks - Operational

Third Party: Shopify → Shopify API & Mobile - Operational

Third Party: Shopify → Shopify Checkout - Operational

Third Party: Shopify → Shopify Point of Sale - Operational

Third Party: Supabase → Supabase Cloud → AWS ec2-sa-east-1 - Operational

Third Party: Discord → Voice → Brazil - Operational

Third Party: Supabase → Auth - Operational

Third Party: Supabase → Storage - Operational

Notice history

Oct 2024

No notices reported this month

Sep 2024

Partial outage due to NAT issues on cloud provider zone A triggered by an internal change
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
Failure to create developer environments
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
Sites down on K8S with no healthy upstream message
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We changed our router table on k8s but didn't restart our nodes.

    We rollback our changes to recover network communication.

  • Investigating
    Investigating
    We are currently investigating this incident.

Aug 2024

Storefront template missing CSS
  • Resolved
    Resolved
    This incident has been resolved.
Site creation not working for storefront
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
Environments for admin 2.0 unavailable
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
Increased number of errors on VTEX response (500 errors due to connection aborted)
  • Resolved
    Resolved

    No action taken by deco.

    This incident has been resolved.

  • Investigating
    Investigating

    ~5% of requests resulting in 500.

    We are currently investigating this incident.

Admin site outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Admin panel was out for ~5 minutes.
    This does not affect any website in production.

Aug 2024 to Oct 2024

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