deco - Notice history

All systems operational

hosting-kubernetes - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 99.74%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025

hosting-denodeploy - Operational

admin - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 99.97%

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Sep 2025
Oct 2025
Nov 2025

VTEX - Operational

Third Party: Amazon Web Services (AWS) → AWS ec2-sa-east-1 - Operational

Third Party: Cloudflare → Cloudflare Sites and Services → API - Operational

Third Party: Cloudflare → Cloudflare Sites and Services → CDN/Cache - Operational

Third Party: Cloudflare → Cloudflare Sites and Services → DNS Root Servers - Operational

Third Party: Cloudflare → Cloudflare Sites and Services → SSL Certificate Provisioning - Operational

Third Party: Cloudflare → Cloudflare Sites and Services → Workers - Operational

Third Party: Fly.io → AWS s3-sa-east-1 - Operational

Third Party: Fly.io → Application Hosting → GRU - São Paulo, Brazil - Operational

Third Party: Github → Actions - Operational

Third Party: Github → API Requests - Operational

Third Party: Github → Git Operations - Operational

Third Party: Github → Pull Requests - Operational

Third Party: Github → Webhooks - Operational

Third Party: Shopify → Shopify API & Mobile - Operational

Third Party: Shopify → Shopify Checkout - Operational

Third Party: Shopify → Shopify Point of Sale - Operational

Third Party: Supabase → Supabase Cloud → AWS ec2-sa-east-1 - Operational

Third Party: Discord → Voice → Brazil - Operational

Third Party: Supabase → Auth - Operational

Third Party: Supabase → Storage - Operational

Notice history

Nov 2025

We are investigating reports of issues with our Auth System
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
Admin access impacted
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    The use of the admin interface may be affected in some environments.

Internal network errors in our hosting platform is causing increased 503 error rates
  • Resolved
    Resolved

    This incident has been resolved. We continue our 24/7 monitoring for any instabilities.

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
Site deploys are not successful
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Our deploy sub-system responsible for sites is facing an internal GCP Error. We are currently investigating this incident.

Oct 2025

Sites returning 404 not found
  • Resolved
    Resolved

    This incident has been resolved. The root cause was a misconfiguration performed by one of our infrastructure providers at 8:08 GMT-3. At 8:35 GMT-3 we had already migrated away 80% of the traffic, and then worked to reestablish service for the remaining 20%, which concluded at 10:38 GMT-3.

  • Update
    Update
    We implemented a fix and are currently monitoring the result.
  • Monitoring
    Monitoring

    We are in contact with our CDN provider and expect a full resolution soon

    While that, the migration to our CDN backup is in progress and working

  • Identified
    Identified

    One of our major CDN provider is experiencing issues

    We're working on migrating the sites to a backup CDN

  • Investigating
    Investigating
    We are currently investigating this incident.
Some sites on k8s infrastructure are currently down
  • Resolved
    Resolved

    This incident has been resolved. No more site is down and the package is ok

  • Monitoring
    Monitoring

    The package is back to normal, and we already can see site back to normal as well

  • Identified
    Identified

    We detect that a package we rely on is down: https://registry.npmjs.org/@aws-crypto/crc32c

  • Investigating
    Investigating
    We are currently investigating this incident.

Sep 2025

Deployment issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating an incident that blocks new deployments

Database
  • Completed
    September 02, 2025 at 1:59 AM
    Completed
    September 02, 2025 at 1:59 AM
    Maintenance has completed successfully.
  • Update
    September 02, 2025 at 1:15 AM
    Update
    September 02, 2025 at 1:15 AM
    Maintenance is now in progress
  • In progress
    September 02, 2025 at 1:15 AM
    In progress
    September 02, 2025 at 1:15 AM

    We are planning for a database scheduled maintenance during that time.

Sep 2025 to Nov 2025

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