deco - Notice history

Third Party: Cloudflare → Cloudflare Sites and Services → Workers experiencing degraded performance

hosting-kubernetes - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 99.73%

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Feb 2026
Mar 2026
Apr 2026

hosting-denodeploy - Operational

admin - Operational

100% - uptime
Feb 2026 · 99.88%Mar · 100.0%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

VTEX - Operational

Third Party: Amazon Web Services (AWS) → AWS ec2-sa-east-1 - Operational

Third Party: Cloudflare → Cloudflare Sites and Services → API - Operational

Third Party: Cloudflare → Cloudflare Sites and Services → CDN/Cache - Operational

Third Party: Cloudflare → Cloudflare Sites and Services → DNS Root Servers - Operational

Third Party: Cloudflare → Cloudflare Sites and Services → SSL Certificate Provisioning - Operational

Third Party: Cloudflare → Cloudflare Sites and Services → Workers - Degraded performance

Third Party: Fly.io → AWS s3-sa-east-1 - Operational

Third Party: Fly.io → Application Hosting → GRU - São Paulo, Brazil - Operational

Third Party: Github → Actions - Operational

Third Party: Github → API Requests - Operational

Third Party: Github → Git Operations - Operational

Third Party: Github → Pull Requests - Operational

Third Party: Github → Webhooks - Operational

Third Party: Shopify → Shopify API & Mobile - Operational

Third Party: Shopify → Shopify Checkout - Operational

Third Party: Shopify → Shopify Point of Sale - Operational

Third Party: Supabase → Supabase Cloud → AWS ec2-sa-east-1 - Operational

Third Party: Discord → Voice → Brazil - Operational

Third Party: Supabase → Auth - Operational

Third Party: Supabase → Storage - Operational

Notice history

Apr 2026

Major outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    We are continuing to work on a fix for this incident. Most of the sites are back to normal operations

  • Update
    Update

    Some website are back to normal and we are fixing the rest now

  • Identified
    Identified
    We are continuing to work on a fix for this incident.

Mar 2026

403 error on Add To Cart in VTEX
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
Database maintenance
  • Completed
    March 06, 2026 at 12:25 PM
    Completed
    March 06, 2026 at 12:25 PM
    Maintenance has completed successfully
  • In progress
    March 06, 2026 at 12:10 PM
    In progress
    March 06, 2026 at 12:10 PM
    Maintenance is now in progress
  • Planned
    March 06, 2026 at 12:10 PM
    Planned
    March 06, 2026 at 12:10 PM

    We are planning for a scheduled maintenance on studio admin during that time.

Feb 2026

VTEX Search API has elevated error rate
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We have immediately alerted the VTEX team.

VTEX platform instability
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
We are upscaling our database - downtime of 5-10 minutes expected.
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

Login is not working in admin.deco.cx
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We have discovered the root cause in our downstream database provider. We are working to solve the issue.

  • Investigating
    Investigating
    We are currently investigating this incident.
Admin interface is not working
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result. Environment reset and creation is currently not working. We are working to reestablish full service as soon as possible.

  • Investigating
    Investigating
    We are currently investigating this incident.

Feb 2026 to Apr 2026

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